8 months ago
I can see only metal region here why? i have pro plan still it is showing this only. how i can get non-metal region like before?
Questions:
1. Is there ongoing maintenance or known issues with the database infrastructure?
2. What is the expected uptime SLA for Pro Plan databases?
3. Can you provide connection pooling recommendations for high-traffic applications?
4. Is there a way to get alerts when database connectivity issues occur?
5. Can you review the logs for my services to identify the root cause?
Request:
- Please investigate the database connection stability
- Provide recommendations for preventing future occurrences
- Consider upgrading database infrastructure reliability
- Implement better monitoring and alerting
I need this resolved urgently as it's affecting my production users. Please prioritize this ticket.
Thank you for your assistance.
Why is it automatically updated to the metal? Because of this, my service restarted and my backend service crashed. How to stop this?
automatically restart and automatically change region?
3 Replies
8 months ago
Hey!
Apologies for any inconvenience caused. We’ve sent various emails regarding this to communicate the timeline.
We moved your deployment(s) because we’re upgrading our fleet of servers to Railway Metal. This improves performance and may lower your usage cost.
Please let us know if you notice anything off. For more information, refer to https://docs.railway.com/railway-metal.
Best,
The Railway Team
Status changed to Awaiting User Response Railway • 9 months ago
8 months ago
Hi Railway Team,
Thank you for the update. However, I’d like to opt out of Railway Metal for now, as I’ve experienced recurring issues with deployments unexpectedly stopping and performance instability in this region.
For my current needs, I prefer to remain on the standard infrastructure that was working reliably. Please let me know if this requires any action on my end or if you need additional details about the issues encountered.
Status changed to Awaiting Railway Response Railway • 9 months ago
8 months ago
Hello,
The Legacy regions have been fully depreciated and will not be reinstated.
Metal is the future at Railway, if you have any concerns, please provide detailed error logs and traces.
Best,
Brody
Status changed to Awaiting User Response Railway • 9 months ago
7 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 7 months ago