Issue when downgrading from Pro to Hobby plan

timbo
HOBBYOP

9 days ago

Hi

I downgraded from paid to basic plan and the following has occured

  1. My app can no longer connect to external IMAP servers (imap.telstra.com:993)

  2. The same code worked fine on the Trial Pro plan

Solved

3 Replies

Railway
BOT

9 days ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!

samgordon
MODERATOR

9 days ago

Yep!

SMTP is only allows on Pro plan or above. You will need to move back to Pro to use SMTP.

Status changed to Solved brody • 8 days ago

samgordon

Yep!SMTP is only allows on Pro plan or above. You will need to move back to Pro to use SMTP.

timbo
HOBBYOP

8 days ago

Hey Sam, thanks for the reply.

Status changed to Awaiting Railway Response Railway • 8 days ago

Status changed to Solved timbo • 8 days ago

Issue when downgrading from Pro to Hobby plan - Railway Help Station