Issue with Backups
dustinpham235
PROOP

a month ago

Hi,

We just noticed the Backup tabs showing old backups while not having any recent ones (today is 11-16, it only shows last month, with one even 4 months old). We have schedule set as Daily (backup every 24 hours, keep for 6 days). This is for a postgres service (paradeDB template). Thanks

Attachments

15 Replies

Railway
BOT

a month ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!


uxuz
MODERATOR

a month ago

Hey, I have escalated this thread to the team for further investigation.


Railway
BOT

a month ago

Hello!

We're acknowledging your issue and attaching a ticket to this thread.

We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.

Please reply to this thread if you have any questions!


Thanks for escalating Uxuz, going to see if this is related to the investigation we are running. Noting that this isn't affecting all users but certain times, either way, still concerning and working on this issue.


Status changed to Awaiting User Response Railway 28 days ago


dustinpham235
PROOP

a month ago

Thanks team. Not entirely sure if it's related but we did resize the volume recently.


Status changed to Awaiting Railway Response Railway 28 days ago


angelo-railway

Thanks for escalating Uxuz, going to see if this is related to the investigation we are running. Noting that this isn't affecting all users but certain times, either way, still concerning and working on this issue.

dustinpham235
PROOP

a month ago

looks like scheduled daily backup just stop working now. Any workaround I can try, other than manual backup


luchopal
PRO

25 days ago

Im having same issue

Attachments


Railway
BOT

23 days ago

🛠️ The ticket Backup Scheduling Issue has been marked as triage.


Same issue on my side for a MariaDB backup.

It display : "Next backup in 10 hours" but no new backup are created except if I run it manually.


Railway
BOT

20 days ago

🛠️ The ticket Backup Scheduling Issue has been marked as in progress.


aupiff
PRO

16 days ago

I'm getting the same issue with psql... only manual backups work


Railway
BOT

13 days ago

✅ The ticket Backup Scheduling Issue has been marked as completed.


Railway
BOT

13 days ago

🛠️ The ticket Backup Scheduling Issue has been marked as todo.


angelo-railway

Thanks for escalating Uxuz, going to see if this is related to the investigation we are running. Noting that this isn't affecting all users but certain times, either way, still concerning and working on this issue.

dustinpham235
PROOP

10 days ago

Hi Angelo, any update?


Railway
BOT

7 days ago

✅ The ticket Backup Scheduling Issue has been marked as completed.


Loading...