Issue with billing

litakelykill
HOBBY

a year ago

This is the issue :
"You can no longer pay this invoice on Stripe. Please contact Railway (billing@railway.app), who may issue a new invoice or suggest you use an alternative payment method."

Solved

5 Replies

a year ago

Like it says, you'd need to contact billing@railway.app from the email associated with your Railway account


Status changed to Solved railway[bot] over 1 year ago


litakelykill
HOBBY

a year ago

I've already contact them with this mail. But they still say me this :
"Hey there!

Thanks for reaching out to Railway. This is an automated response acknowledging your message.

Kindly note that this mailbox is intended for billing enquiries only - we do not respond to other queries over this channel. Check out our docs for more information.

Thanks,
The Railway Team"


a year ago

That is an automated reply telling you that they have received your email. From here you should just wait for a response from the team


litakelykill
HOBBY

a year ago

So how many time should I wait ?


a year ago

Hard to say, probably won't take too long though, either this week or early next week if I had to guess