Hello!

We're acknowledging your issue and attaching a ticket to this thread.

We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.

Please reply to this thread if you have any questions!

Hi. Can you confirm the link you used to sign up, and the signup flow you went through?

Hi there,

Upon looking into it, it seems you signed up prior to navigating to the referral link.

The promotion only works for new signups that have not previously used Railway.

If this is not your case, please let us know.

Best,
The Railway Team

This promotion is very confusing , no message shows it should be new signups. During the checkout process , or referral link, there is no message and indicator about the referral code. I didn't see anything like this in lenny's bundle.

Apologies for the confusion - we are working with Lenny to update the copy to decrease the confusion. Thank you for being a Railway user!

Hi Railway Team,

Thanks for the clarification. I understand the policy, but I signed up specifically because of this offer to host my new startup's infrastructure.

Since I have not used Railway before this week and this is a completely fresh account, would it be possible to make an exception and apply the credits manually?

Alternatively, if I were to delete this account and sign up again strictly through the link, would that work? I’d prefer to keep this account if possible to avoid the overhead, but I really don't want to miss out on this 1-year Pro offer for my new venture.

Best regards

I tried with fresh account, it does not work as well.

Hi there,

I see you have been paying for Railway since August. You are welcome to sign up with a new account using the link. We apologize for the confusion.

Best,

The Railway Team

✅ The ticket "Support System Questions" has been marked as completed.

✅ The ticket "Support System Improvements" has been marked as completed.