a year ago
Hello Support Team,
I am reaching out for assistance with my custom domain setup. I have followed all the instructions provided for adding the CNAME record to my hosting provider for the domain. The configuration appears to be correct, and the domain redirects to Railway. However, when I access the URL, I receive a "Not Found" error, and the website is currently unavailable.
Current Status: The domain shows as "Waiting for DNS update" in the Railway dashboard, but it has been several hours days the setup.
Error Message: When accessing the domain, I see "Not Found" and a suggestion that the connection is not private.
Steps Taken:
Added CNAME records for website.
Verified that the records are pointing correctly to Railway.
Checked the Railway dashboard for the domain status.
Cleared browser cache and tried accessing the site from multiple devices.
Could you please assist me in resolving this issue? Any guidance on what might be missing or any additional steps I need to take would be greatly appreciated.
Thank you!
Best Regards,
21 Replies
a year ago
Check https://www.whatsmydns.net/, usually it doesnt take a while for the dns to update.
most of user here uses cloudflare, as cloudflare is very good and ddos protection, it doesnt costs you making them your nameserver
More info: https://docs.railway.com/guides/public-networking#custom-domains
could you please check again my post, i already applied all steps from documentation, but result is satisfying me
a year ago
What is the domain in question.
a year ago
sorry to assume that youre not using cloudflare, but yeah what domain are you currently using?
we are using https://www.marcaria.com/ws/en/home for hoster
and domain is kaiju.fi
a year ago
That domain registrar does not support root level CNAMEs, please use Cloudflare instead, as the first message suggested.
a year ago
They do not.
a year ago
Hi there,
This is a client's domain and I really don't want to move NS hosting, what alternatives do you have?
a year ago
Ok, thank you. That is frustrating, but thank you.
a year ago
Just wanted to ask- did they help in DMs?
a year ago
@StarryMaan For the future- please refrain from doing that. There was also a $10 bounty up for this question which we unfortunately cannot award to you now.
Keeping support in support channels rewards you and is generally the safer option.
a year ago
!s
Status changed to Solved samgordon • 11 months ago
a year ago
They can help anywhere they want but bounties can only be awarded if the help is provided in a bounty thread