an hour ago
Hi Railway Support Team,
I am writing to report a connection issue with my database service.
Currently, my application is unable to connect to the PostgreSQL instance, and I am seeing the message: "Attempting to connect to the database..." without any success.
I noticed the status update "We are currently gathering information about this issue." Could you please provide more details on the expected recovery time or if there are any specific steps I should take on my end?
Best regards,
2 Replies
an hour ago
The Postgres service in your GSystem-django project has a status of REMOVED, meaning it no longer exists, which is why your application cannot establish a connection. You would need to provision a new Postgres instance in that project and update your connection variables accordingly.
Status changed to Awaiting User Response Railway • about 1 hour ago
Railway
The Postgres service in your GSystem-django project has a status of REMOVED, meaning it no longer exists, which is why your application cannot establish a connection. You would need to provision a new Postgres instance in that project and update your connection variables accordingly.
an hour ago
Thank you for your reply.
However, there seems to be a discrepancy between your records and my dashboard. My Postgres service in the "GSystem-django" project is not removed; it is currently provisioned and active on my dashboard.
The service status shows: "Database Connection: Attempting to connect to the database..."
I have checked the logs, and I see "checkpoint complete" logs appearing, which suggests the database process itself might be running, but it is not accepting external connections or the health check is failing.
Could you please re-verify the status of my project? It seems like a platform-level sync issue or a networking hang rather than the service being deleted.
Project ID: [bfba7445-7248-49e9-ae8f-1a1f13cda0dd]
I look forward to your further investigation.
Status changed to Awaiting Railway Response Railway • about 1 hour ago
Status changed to Solved Anonymous • about 1 hour ago