10 months ago
Hi Railway team,
I attempted to purchase a \$5 USD plan, but when processing the payment with my Mastercard, I encountered an error and the transaction was not completed.
However, I noticed that a \$1 USD charge (or authorization) was made to my card, even though I did not receive access to the plan or a confirmation of the purchase. I’d like to understand why this charge occurred and how I can successfully obtain the plan.
Could you please help me resolve this issue?
Thank you in advance for your support.
Best regards,
weirdx
1 Replies
10 months ago
Hi there,
I see in our billing portal that the $1 charge failed — could you contact your bank to see if if was blocked by any chance? A refund for the $1 has also been issued so that should be on the way within 5-10 business days.
Best,
The Railway Team
Status changed to Awaiting User Response Railway • 10 months ago
Status changed to Solved weirdx0009 • 10 months ago