a year ago
I recently upgraded to Pro plan. Now that plan shows up as FREE and the services show as "Paused from exceeding limits". When I go to my org account page, it says FREE. when I go to the Plan page in settings, it says Pro. This is confusing. Please fix soon
5 Replies
a year ago
That's odd because there isn't even a free plan on Railway, mind sending screenshots?
a year ago
That is extremely weird, I have never seen that before
a year ago
I'll flag the team
a year ago
!t
a year ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response dev • 11 months ago
a year ago
The same thing happened to me as well. And I can't use the static IP feature available on the pro plan.
a year ago
Thank you for mentioning your troubles too, it makes the scale of this problem a bit more clear
Very sorry for the trouble, I escalated this internally as well now
Just for more context, would you guys mind mentioning when this started happening? Did it happen right after upgrading to pro, or have you guys been on pro for a while before this happened?
a year ago
I just upgraded to the Pro plan, and this started happening.
a year ago
!t
a year ago
@seekshiva - you have an unpaid invoice, as the payment is pending multi-factor verification, please check your email for a verification email.
after successful payment, please see our docs on what to do next -
https://docs.railway.com/reference/pricing/faqs#my-services-were-stopped-what-do-i-do
a year ago
parentheseslabs, you are in the exact same scenario, please check your email for a verification email, and then check the link above.
Status changed to Solved brody • 11 months ago
Status changed to Open seekshiva • 11 months ago
a year ago
The link in the email was no longer valid, so I re-opened the issue. I was able to pay directly from the dashboard though. Issue is sorted now.
a year ago
i have paid for the hobby plan but the plan is not listing and all my deployments are on hold kindly help me ...
Attachments
Status changed to Solved adam • 11 months ago