I'm experiencing issues connecting to my PostgreSQL database through the Railway dashboard's database connection feature.Issue: When I click "Database Connection" in the Railway dashboard, I see the message:"We are unable to connect to the database via SSH. Session error"What works:Direct connection via connection string works perfectlyMy application connects and queries successfullyExternal database clients (pgAdmin, TablePlus) can connectWhat doesn't work:The Railway dashboard "Database Connection" SSH featureTimestamps when issue occurred:December 1, 2025, around 18:00-20:00 UTCCould you please investigate why the dashboard SSH connection is failing? I'd like to use the built-in database browser for quick queries.Thank you, [Your Name]

Issues connecting to my PostgreSQL database

avfrontend

HOBBYOP

4 months ago

I'm experiencing issues connecting to my PostgreSQL database through the Railway dashboard's database connection feature.

Issue: When I click "Database Connection" in the Railway dashboard, I see the message:

"We are unable to connect to the database via SSH. Session error"

What works:

What doesn't work:

Timestamps when issue occurred:

Could you please investigate why the dashboard SSH connection is failing? I'd like to use the built-in database browser for quick queries.

Thank you, [Your Name]

2 Replies

Railway

BOT

4 months ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!

Railway

BOT

4 months ago

Hello!

We're acknowledging your issue and attaching a ticket to this thread.

We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.

Please reply to this thread if you have any questions!