Issuing TLS Certificate – Stuck
tylerburr
PROOP

4 months ago

One of my certificates expired, and the process is now stuck on "Issuing TLS certificate." I’m unsure how long it’s been stalled.

Project Id: 1574cc15-2e31-4ab0-b5ee-ccca94ab4e7c

This has been running for over two years without any issues, until now, when the certificate failed to update.

Solved

1 Replies

medim
MODERATOR

4 months ago

Can you try removing the domain and adding it back again? I've reported this issue to the team


medim
MODERATOR

4 months ago

And stop opening multiple threads please, I was having a hard time finding your thread 😢


tylerburr
PROOP

4 months ago

However, this will cause downtime for the domain during the CNAME change, resulting in an outage for us.


medim
MODERATOR

4 months ago

Ok, so I will escalate it to the team to see if they can re-run their certificate job


medim
MODERATOR

4 months ago

!t


medim
MODERATOR

4 months ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response medim 4 months ago


tylerburr
PROOP

4 months ago

I didn’t create multiple threads—just replaced the old one and deleted it.

Any idea when they’ll be able to re-start the certificate job?


medim
MODERATOR

4 months ago

Soon™, there's currently an #🚨|incidents going on so they may be a bit busy for the time being


ianmitchell
HOBBY

4 months ago

I also had this happen to me


ianmitchell
HOBBY

4 months ago

Is it possible to also restart mine?

Project 4df77cb0-c746-47a4-9691-94b57940c859
service fd454ee4-a198-48b6-a158-0c8

Happy to spin up a dedicated thread if that's preferred


medim
MODERATOR

4 months ago

Can you open your own thread so I can tag the team?


ianmitchell
HOBBY

4 months ago

absolutely!


tylerburr
PROOP

4 months ago

Any update?


medim
MODERATOR

4 months ago

Team is looking into it.


christian
EMPLOYEE

4 months ago

The certificates have been renewed. We apologize for the inconvenience.


Status changed to Awaiting User Response Railway 4 months ago


medim
MODERATOR

3 months ago

!s


Status changed to Solved medim 3 months ago


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