a month ago
Hello Railway Support Team,
My workspace has been restricted with the reason “ToS Violation.” I believe this may be a mistake. I am currently unable to deploy my project because the workspace is restricted.
Could you please review my workspace and let me know what caused this restriction? If there is any issue with my project, I am willing to resolve it and comply with Railway's Terms of Service.
Please review my case and help me restore access to my workspace.
Thank you.
5 Replies
a month ago
Your workspace currently has an active restriction, which is why deploys are stopped. We're not able to share the specific reason a workspace is restricted. You can resolve this by upgrading to a paid plan at railway.com/workspace/plans, which will automatically remove the restriction and restore deploy access.
Status changed to Awaiting User Response Railway • 27 days ago
Railway
Your workspace currently has an active restriction, which is why deploys are stopped. We're not able to share the specific reason a workspace is restricted. You can resolve this by upgrading to a paid plan at [railway.com/workspace/plans](https://railway.com/workspace/plans), which will automatically remove the restriction and restore deploy access.
a month ago
I understand that upgrading to a paid plan would remove the restriction, but I am not looking to upgrade at this time. I would simply like to know why my workspace was restricted.
Could you please have a member of the support team manually review my workspace and explain the reason for the restriction? I believe this may have been triggered by mistake, and I would like to understand what caused it so I can resolve any potential issue and comply with Railway's Terms of Service.
Status changed to Awaiting Railway Response Railway • 27 days ago
a month ago
Hello, I’m still waiting for a response from the support team. I would appreciate it if someone could manually review my workspace and explain why it was restricted. I am not looking to upgrade to a paid plan; I only want to understand the reason for the restriction.
Status changed to Awaiting Railway Response Railway • 27 days ago
Railway
Your workspace currently has an active restriction, which is why deploys are stopped. We're not able to share the specific reason a workspace is restricted. You can resolve this by upgrading to a paid plan at [railway.com/workspace/plans](https://railway.com/workspace/plans), which will automatically remove the restriction and restore deploy access.
a month ago
I understand that upgrading to a paid plan would remove the restriction, but I am not looking to upgrade at this time. I would simply like to know why my workspace was restricted.
Could you please have a member of the support team manually review my workspace and explain the reason for the restriction? I believe this may have been triggered by mistake, and I would like to understand what caused it so I can resolve any potential issue and comply with Railway's Terms of Service.
Status changed to Awaiting Railway Response Railway • 27 days ago
a month ago
To correct our earlier message, upgrading the plan would not resolve this restriction in your case. We understand you'd like to know the reason, but we're not able to share the specifics of why a workspace is restricted. If you'd like to move forward, you can cancel your plan from your workspace billing page.
Status changed to Awaiting User Response mykal • 27 days ago
20 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 20 days ago