just paid for hobby i can see its come out of my bank but nothings happening? its not working
joshlhughes94
FREEOP

3 days ago

paid for hobby, its saying on the app that its still free and i cant redeploy my site but its come out of my bank, whats going on

Awaiting User Response

5 Replies

Railway
BOT

3 days ago

Your workspace is set to Hobby but is currently showing an inactive state, which explains why it appears as free and blocks deployments. We can confirm successful charges on the account, so the payment did go through. Resubscribing from your workspace billing page should reactivate the plan, but if it doesn't, reply here and we'll sort it out.


Status changed to Awaiting User Response Railway 3 days ago


joshlhughes94
FREEOP

3 days ago

i dont understand, are you saying pay for it again?


Status changed to Awaiting Railway Response Railway 3 days ago


Railway
BOT

3 days ago

Not paying twice for the same thing, no. Your $5 payment on June 17 covered your previous billing cycle. After that, the subscription itself ended, so the plan went inactive even though that invoice was settled. To get back up and running, you'll need to start a new Hobby subscription from your billing page for $5, which covers your plan going forward. The $0.91 credit already on your account will apply toward future usage automatically.


Status changed to Awaiting User Response Railway 3 days ago


joshlhughes94
FREEOP

3 days ago

YES but ive just said ive paid for it this morning its come out of my bank but its not updating, is there a human i can speak to


Status changed to Awaiting Railway Response Railway 3 days ago


Railway
BOT

3 days ago

Our records show the most recent completed payment on this account is from June 17, and no new charge from today appears yet. If you attempted to subscribe this morning and see a pending charge from your bank, please reply here with the receipt or invoice number from that transaction so we can locate it and get this sorted.


Status changed to Awaiting User Response Railway 3 days ago


Welcome!

Sign in to your Railway account to join the conversation.

Loading...