Postman test from Argentina

Requests on the server from online players outside of latam

It's slowly normalizing

Still slow in LATAM, but at least numbers are going down

Thanks for the update 🙏

I'm getting 4-5 seconds on postman instead of 30

still not ms as it should, but its progress

Don't know what's going on, but I changed nothing on the server or anything

@Fragly Did something change or came up?

I'm figuring it out right now, sorry for the delay

users are being able to login again from LATAM

So huge progress W already

It seems to be back to normal for me

thanks for the updates

I've informed the team

got a bit laggy again

Kuha, where geographically are most of your users from? Or are they global?

I've gotten reports from:

Argentina

Chile

Mexico

Perú

Colombia

So South America generally?

Central America too

No reports from Europe or North America so far

Thank you 🙏 that helps a lot

Brazil kinda bad too

Anything I can get or relay, trust me I will!

And if you want me to run some tests, I can

I appreciate it, I'll let you know, thank you 🙂

Thank you for the info <:Pray:1360710432029147186>

It'd be helpful if someone experiencing slow requests could run an mtr or traceroute to 69.46.46.46

Spiked again to 36 seconds repsonse time

let me try

Hmm could you install the mtr tool and try that instead?

I'm on it

this is from Argentina

@Phineas

Postman visible above as the latest request took 31 seconds

Thank you

We're investigating

We have taken the Miami POP offline which was experiencing elevated packet loss.

It should be fixed now, and we will bring it back online once we the issue is resolved.

Okay... got 4.38 seconds now instead of 32

progress

I think it got worse in our case :/

Yeah...

@Phineas spiking back to 7 and above

The issue is with a backbone internet service provider, Arelion. We use them in US West so lots of internet traffic into US West is seeing issues. We're working on mitigating this.

we've dropped Arelion AS1299 from our US-West region, you should start to see improvement shortly

thanks, I'll keep you posted :)

Response times are three times longer now...

Wait, they are improving

yeah, response times are a lot better right now

Yeap!

Users are able to log in finally

and response times are going back to normal

they are being just 0.1 seconds slower than usual

@Phineas Back again with this

24.78 seconds per request...

same here

@Fragly

i let the team know

Team is working on it now

Is the same thing from last time?

Pretty annoying having everything collapse every single week...

I have no idea, I believe the team is investigating the cause right now

will report back if I get any more info

Well, was fixed and now it started lagging again...

Incident just called:

Cant it be redirected or changed like last time?

I haven't been told whether it even is the same issue as last time, although if it is then yes it could be redirected

Our clients are in LATAM and they are all reporting the problem. We're in emergency mode.