5 hours ago
Hello Railway Support,
Please review the restriction on my new Limited Trial workspace. I am trying to deploy yuanchen, a small invitation-only Android app backend for synthetic-data testing (Node.js + Java, SQLite on a small persistent volume). No public users or payment processing are enabled.
The dashboard showed 30 days / US$5 trial credit remaining and US$0 usage before setup. The official Railway CLI upload first returned HTTP 500, then displayed:
“We limited this workspace after detecting unusual activity. Upgrade to a paid plan to lift this restriction automatically.”
Could your team manually review this and confirm whether the restriction can be lifted free of charge, without subscribing, adding a card, or upgrading to a paid plan? If a free review/verification route exists, please explain the required steps and whether the remaining trial credit will remain available. If it cannot be lifted for free, please state that clearly.
I authorize no paid upgrade, subscription, charge, or paid add-on. Please do not change the plan.
Project: yuanchen; service: yuanchen-api; environment: pilot. The failed deployment has no build or runtime logs. The service is selected in this request.
An AI assistant is helping me configure the deployment and submit this request with my authorization. Please advise if the restriction relates to this workflow or requires account-owner verification. We will not bypass restrictions or create replacement accounts.
Thank you.
3 Replies
5 hours ago
We can't lift this restriction for free. There is no manual review or appeal for it, and adding a card without subscribing doesn't remove it either. The only way it clears is by upgrading the workspace to a paid plan from the Plans page, and we haven't made any change to your plan.
If you do decide to upgrade while your trial is still active, your unused trial credit carries over. It isn't used on the first invoice, which charges the plan fee in full, but it comes off later invoices.
Status changed to Awaiting User Response Railway • about 5 hours ago
Railway
We can't lift this restriction for free. There is no manual review or appeal for it, and adding a card without subscribing doesn't remove it either. The only way it clears is by upgrading the workspace to a paid plan from [the Plans page](https://railway.com/workspace/plans), and we haven't made any change to your plan. If you do decide to upgrade while your trial is still active, your unused trial credit carries over. It isn't used on the first invoice, which charges the plan fee in full, but it comes off later invoices.
5 hours ago
Thank you. I understand this is an automated reply. Please can a human support representative confirm whether there is genuinely no free verification or restriction-removal route for this workspace? If human review is unavailable on the free trial, please confirm that explicitly. I do not authorize any paid plan, subscription, card addition, or charge. If no free route exists, we will leave deployment paused rather than upgrade.
Status changed to Awaiting Railway Response Railway • about 5 hours ago
4 hours ago
We can confirm there is no free verification or removal route for this restriction. It isn't reviewed or appealed through support on the trial, and adding a card on its own doesn't clear it. The only thing that lifts it is upgrading the workspace to a paid plan, and nothing about your plan has been changed.
If you'd rather not upgrade, leaving the deployment paused is fine. Nothing else is needed from you.
Status changed to Awaiting User Response Railway • about 4 hours ago