Locked out of account due to 2FA – Looking for guidance on ownership verification process
gabrielathia-cmd
HOBBYOP

25 days ago

Hello Railway Team and Community,

I am currently locked out of my main Railway account due to 2FA authentication. Unfortunately, I no longer have access to my recovery codes and cannot complete the login process.

I am looking for guidance on the correct and secure process to verify account ownership and recover access.

Below is the non-sensitive information I can safely share publicly:

  • Login Method Used: Email / Password

  • Approximate Account Creation Date: 08 / 2025

  • Workspace / Project Context (High Level Only):
    • Pipefy Integration
    • Xero Integration

  • Technical Context:
    • Backend services deployed using Python + Gunicorn

  • Use case includes APIs and Databases

  • Billing Status: Hobby

I still have access to:
• The email associated with the account
• The original GitHub account

Additionally, I have already created the repository “Railway-2FA-Reset” in my linked GitHub account in case it is needed for verification.

I can provide additional verification if required through a secure/private channel.

I would really appreciate guidance on the best way to proceed.

Thank you very much.

Best regards,
Gabriel Athia

Closed

0 Replies

Status changed to Closed sam-a 11 days ago


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