25 days ago
Hello Railway Team and Community,
I am currently locked out of my main Railway account due to 2FA authentication. Unfortunately, I no longer have access to my recovery codes and cannot complete the login process.
I am looking for guidance on the correct and secure process to verify account ownership and recover access.
Below is the non-sensitive information I can safely share publicly:
Account Email: g.athia@nsaglobal.net
Login Method Used: Email / Password
Associated GitHub Account: https://github.com/gabriel-athia/
Approximate Account Creation Date: 08 / 2025
Workspace / Project Context (High Level Only):
• Pipefy Integration
• Xero Integration
Technical Context:
• Backend services deployed using Python + Gunicorn
Use case includes APIs and Databases
Billing Status: Hobby
I still have access to:
• The email associated with the account
• The original GitHub account
Additionally, I have already created the repository “Railway-2FA-Reset” in my linked GitHub account in case it is needed for verification.
I can provide additional verification if required through a secure/private channel.
I would really appreciate guidance on the best way to proceed.
Thank you very much.
Best regards,
Gabriel Athia
0 Replies
Status changed to Closed sam-a • 11 days ago