Locked out of account due to lost passkey

Anonymous

FREEOP

2 months ago

Hello Railway Team,

I am locked out of my Railway account because I no longer have access to the saved passkey.

Locked Railway account email:

The account is linked to my GitHub account. I created the required public repository using the GitHub account associated with the locked Railway account:

https://github.com/yufan-zhang/Railway-Passkey-Reset

Please verify ownership and remove the existing passkey from my Railway account so I can sign in again.

Thank you.

Closed

3 Replies

Status changed to Awaiting Railway Response Railway • 2 months ago

Railway

BOT

2 months ago

This thread is tied to a different Railway account than the one that needs the passkey removed. Verification has to run against the locked account, so we need the request to come from that account's email.

Please send a new email to us from the email address on the account that needs the reset, mention that you need your passkeys removed, and include the link to your verification repo. We can proceed from there.

Status changed to Awaiting User Response Railway • 2 months ago

Railway

This thread is tied to a different Railway account than the one that needs the passkey removed. Verification has to run against the locked account, so we need the request to come from that account's email. Please send a new email to us from the email address on the account that needs the reset, mention that you need your passkeys removed, and include the link to your verification repo. We can proceed from there.

Anonymous

FREEOP

2 months ago

Yes I already sent it by that email and AI asked me to send the same request here for Railway team to see better

Status changed to Awaiting Railway Response Railway • 2 months ago

Railway

BOT

2 months ago

The passkey removal needs to be handled on the email thread sent from the account that needs the reset. We'll follow up there. This thread can be disregarded.