an hour ago
Ever since the initiaal outage I have not been able to get into my account with google and email login, and there doesn't appear to be any way to contact anyone at Railway. This is a nightmare, I can't get to critical production data for my app in production.
This is a real nightgmare. Lietrally no one to chat with, no one to call, wtf???
4 Replies
an hour ago
After the October 21 incident every login session was revoked, so everyone has to sign in again, and we match a login to an existing account by the exact identity it was created with: the same Google account, GitHub account, or email address you originally signed up with (unless you later changed it in account settings). Signing in with a different identity either creates a new, empty account that looks like your projects are missing, or, while new signups are paused, shows "Sign ups are currently disabled".
Log out fully and sign in again using exactly the identity you originally used. If your GitHub account's email differs from your Railway email, "Log in using email" with the Railway email may be the one that works. Avoid creating new projects on an empty account in the meantime.
If you still cannot reach your projects with the original identity, or no longer have access to the original email, our account access guide lists exactly what to post in this thread.
an hour ago
After the October 21 incident every login session was revoked, so everyone has to sign in again, and we match a login to an existing account by the exact identity it was created with: the same Google account, GitHub account, or email address you originally signed up with (unless you later changed it in account settings). Signing in with a different identity either creates a new, empty account that looks like your projects are missing, or, while new signups are paused, shows "Sign ups are currently disabled".
Log out fully and sign in again using exactly the identity you originally used. If your GitHub account's email differs from your Railway email, "Log in using email" with the Railway email may be the one that works. Avoid creating new projects on an empty account in the meantime.
If you still cannot reach your projects with the original identity, or no longer have access to the original email, our account access guide lists exactly what to post in this thread.
Status changed to Awaiting User Response Railway • about 1 hour ago
Railway
After the October 21 incident every login session was revoked, so everyone has to sign in again, and we match a login to an existing account by the exact identity it was created with: the same Google account, GitHub account, or email address you originally signed up with (unless you later changed it in account settings). Signing in with a different identity either creates a new, empty account that looks like your projects are missing, or, while new signups are paused, shows "Sign ups are currently disabled". Log out fully and sign in again using exactly the identity you originally used. If your GitHub account's email differs from your Railway email, "Log in using email" with the Railway email may be the one that works. Avoid creating new projects on an empty account in the meantime. If you still cannot reach your projects with the original identity, or no longer have access to the original email, our [account access guide](https://blog.railway.com/p/security-disclosure-recommendation-recover-account-access) lists exactly what to post in this thread.
an hour ago
well, ity's not working, my exact google email address, along with the six digit verification code I get sent to my email, results in an error that signups are disabled.
Status changed to Awaiting Railway Response Railway • about 1 hour ago
an hour ago
"Sign ups are currently disabled" means the address you typed is not the email on any existing Railway account, so that login is trying to create a new one rather than reaching your projects.
The account you are posting this thread from has a GitHub login linked, so try signing in with GitHub using that same GitHub account, or use "Log in using email" with the address that account is registered to, which may differ from your Google address.
Status changed to Awaiting User Response noahd • about 1 hour ago