Locked out of my main account — lost access to passkey/2FA
lucasanael
FREEOP

11 days ago

Hi Railway team,

I'm currently locked out of my main Railway account because I no longer have access to the passkey/2FA associated with it.

I can successfully authenticate through the GitHub account linked to my Railway account, but Railway then asks me to verify my identity using the old passkey, which I no longer have access to.

I still have full access to the connected GitHub account.

To verify ownership, I created a public repository named Railway-2FA-Reset on that GitHub account:

https://github.com/lltechhub/Railway-2FA-Reset

GitHub username: lltechhub

I am posting this from a secondary Railway account because I cannot access my main account.

Could a Railway team member please help me reset/remove the lost 2FA/passkey so I can regain access to my main account?

Thank you.

Solved

1 Replies

Railway
BOT

11 days ago

Since you're writing from a different Railway account than the one that needs the 2FA/passkey reset, we can't verify ownership through this thread. To proceed, please email us at support@railway.com from the email address associated with the account that needs the reset, and we'll handle the verification there.


Status changed to Awaiting User Response Railway 11 days ago


Railway
BOT

4 days ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 4 days ago


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