2 months ago
Hi Railway team,
I'm currently locked out of my main Railway account because I no longer have access to the passkey/2FA associated with it.
I can successfully authenticate through the GitHub account linked to my Railway account, but Railway then asks me to verify my identity using the old passkey, which I no longer have access to.
I still have full access to the connected GitHub account.
To verify ownership, I created a public repository named Railway-2FA-Reset on that GitHub account:
https://github.com/lltechhub/Railway-2FA-Reset
GitHub username: lltechhub
I am posting this from a secondary Railway account because I cannot access my main account.
Could a Railway team member please help me reset/remove the lost 2FA/passkey so I can regain access to my main account?
Thank you.
1 Replies
2 months ago
Since you're writing from a different Railway account than the one that needs the 2FA/passkey reset, we can't verify ownership through this thread. To proceed, please email us at support@railway.com from the email address associated with the account that needs the reset, and we'll handle the verification there.
Status changed to Awaiting User Response Railway • about 2 months ago
2 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 2 months ago