a month ago
Hello Railway Support,
I lost access to my authenticator app and I don't have my 2FA recovery codes anymore.
I can access my Railway account, but I cannot perform destructive actions because Railway asks for a 6-digit 2FA code that I no longer have.
I need help resetting/removing 2FA from my account so I can manage my project again.
I am the owner of the Railway account and I can provide any information necessary to verify ownership.
Thank you.
6 Replies
a month ago
We can remove your account's 2FA after verifying that you own the account.
Please create a new public repository named Railway-2FA-Reset on the GitHub Account associated with your Railway account. Once you're done, reply to this with a link to the repository.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
Created
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
Your 2FA has been removed.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
One of my user on my Railway has also lost access to their Railway MFA. He isn't able to access this support portal because it is asking for MFA which he has lost. He has created a public GitHub repo as per instructions above: https://github.com/william-moses/Railway-2FA-Reset please assist in restoring his MFA so he can log into Railway
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
We can only remove 2FA for the account owner themselves. To get this resolved, your team member should email us directly from the email address on their Railway account. That ties the request to the correct account so we can run the standard verification flow against it.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
I'll relay that to him. Thank you for your response.
Status changed to Awaiting Railway Response Railway • about 1 month ago
Status changed to Solved sam-a • about 1 month ago