Lost access to original project/workspace after login session expired
Anonymous
FREEOP

13 days ago

Hi, I lost access to my original Railway project after my login session expired.

My current Railway account shows 0 Projects, but my original production service was:

https://reday-export-server-production.up.railway.app

Project/service name: reday-export-server

I originally created and deployed it around June 9, 2026, and I still have Railway welcome and login-code emails from that date.

After logging in again, Railway appears to have placed me in a fresh empty workspace.

Could you please confirm whether this service/project still exists and whether it belongs to another workspace/account associated with me?

I need help recovering access to the original project/workspace.

I can provide additional deployment details, GitHub repository information, or screenshots if needed.

Solved

3 Replies

Railway
BOT

13 days ago

The application at that URL is still running on Railway, but the project is not under the account this thread is tied to, so it cannot be examined or acted on here. To access or manage that project, you would need to reach us from the account or workspace that owns it.


Status changed to Awaiting User Response Railway 13 days ago


Railway

The application at that URL is still running on Railway, but the project is not under the account this thread is tied to, so it cannot be examined or acted on here. To access or manage that project, you would need to reach us from the account or workspace that owns it.

Anonymous
FREEOP

12 days ago

Thanks for confirming that the application is still running.

The problem is that I do not know which Railway account or authentication method owns that project anymore.

Could you please provide a masked hint for the owner account email, or at least tell me which authentication provider was used for that account (Email, GitHub, or Google)?

For example, a masked hint such as:

gian@na.com

would be enough for me to identify my original account.

I can verify ownership through the production domain, GitHub repository, deployment history, Railway emails from June 9, 2026, or any other verification method you require.

Production domain:

https://reday-export-server-production.up.railway.app

I also previously used the GitHub account:

phk89ny89f-hub

Could you please check whether the owner Railway account is associated with that GitHub account, or provide a masked hint for the correct owner account?

Thank you.


Status changed to Awaiting Railway Response Railway 12 days ago


Railway
BOT

12 days ago

We cannot share any identifying details about an account, including masked emails, authentication methods used, or whether a specific GitHub account is associated with it. This is a security measure that protects all Railway accounts, and no amount of ownership verification changes the outcome. If you still have access to the login method you originally used, signing in with it will reconnect you to the original account and its projects.


Status changed to Awaiting User Response Railway 12 days ago


Railway
BOT

5 days ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 5 days ago


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