3 months ago
Hello Railway Support,
I had my Railway account connected to a Google account that has been permanently deleted by Google.
Because of this, I cannot log in anymore. I have a production database for a client hosted on Railway and I urgently need access.
I am willing to verify ownership in any way required (domain verification, deployment logs, billing info, etc.).
Please help me recover access or change the authentication method.
Thank you.
3 Replies
3 months ago
We can help with account recovery. To verify ownership of the original account, please provide the following: the email address associated with the original Railway account, the last 4 digits of the payment card on file and the expiration date, and any project or service names you can recall. We may need additional information as well.
Once we verify your identity, we can update the authentication method so you can regain access.
Status changed to Awaiting User Response Railway • 3 months ago
sam-a
We can help with account recovery. To verify ownership of the original account, please provide the following: the email address associated with the original Railway account, the last 4 digits of the payment card on file and the expiration date, and any project or service names you can recall. We may need additional information as well. Once we verify your identity, we can update the authentication method so you can regain access.
3 months ago
My email address: febrerorobinson@gmail.com
I didn’t have a credit card associated yet because the first month is free, but I’m going to purchase the $5 plan.
Status changed to Awaiting Railway Response Railway • 3 months ago
3 months ago
Unfortunately, since you are not able to provide sufficient evidence, your claim will need to go through Google, so please contact Google in order to regain access to your email account.
We are not able to provide further assistance on this matter.
Status changed to Closed brody • 3 months ago