3 months ago
Hi, I've lost access to the account that owns one of my projects — I don't remember which email/login method I used. I still have the full database credentials; the Postgres TCP proxy is at thomas.proxy.rlwy.net:3Xxxx (I can share the exact port and prove ownership privately). Could a team member help me identify the account, even with a masked email? Thanks!"
3 Replies
3 months ago
For security, we can't look up or reveal account details, even in masked form, and we can't help identify which login was used. This is a security boundary that protects every account on the platform, not something we can override with proof of ownership.
The path forward is to try signing in with each provider you may have used (GitHub, Google, or email) at railway.com/login. If the account was tied to a provider you've lost access to, you'd need to recover that provider account on their side first, and your Railway login will work again once you do. Sorry we can't be of more help here.
Status changed to Awaiting User Response Railway • 3 months ago
Railway
For security, we can't look up or reveal account details, even in masked form, and we can't help identify which login was used. This is a security boundary that protects every account on the platform, not something we can override with proof of ownership. The path forward is to try signing in with each provider you may have used (GitHub, Google, or email) at [railway.com/login](https://railway.com/login). If the account was tied to a provider you've lost access to, you'd need to recover that provider account on their side first, and your Railway login will work again once you do. Sorry we can't be of more help here.
3 months ago
I need help from support please
Status changed to Awaiting Railway Response Railway • 3 months ago
3 months ago
For security, we can't look up or reveal account details, even in masked form, and we can't help identify which login was used. This is a security boundary that protects every account on the platform, not something we can override with proof of ownership.
Status changed to Awaiting User Response Railway • 3 months ago
Status changed to Closed brody • 3 months ago