Lost Admin Access After GitHub User Became Organization
bjarki1312
FREEOP

5 months ago

I'm re-sending this message because I previously used the wrong tag (#project) — it should have been #platform.

Project ID: d7ac3e33-4027-4e4f-8f8e-28f47da08d79
Email: bjarkismarismarason@gmail.com

Hi, I'm having an issue with workspace access and project creation.

Originally, our Railway account was set up using a GitHub user called orkustofnun, which had a Pro subscription and several projects. Later, that GitHub user was converted into a GitHub organization, so the original login identity no longer exists.

Now I (and another team member, andrikjer@gmail.com) are owners of the GitHub organization, but we are not recognized as admins in the Railway workspace. Because of this:

I can access some existing projects (like the one with the ID above)

I can connect new GitHub repos to those projects

But I cannot create new projects or manage workspace members

Currently, we only have edit-level access, not full admin rights

We should have admin rights on Railway as GitHub org owners, but it looks like ownership is still tied to the now-deleted GitHub user.

Can someone help with either transferring ownership or restoring full access?
Let me know if you need any verification or extra info.

Best regards,
Bjarki Smári

3 Replies

brody
EMPLOYEE

5 months ago

Hello @bjarki1312,

I am not sure if you want me to share the correct email publicly, so I will just say that you need to log in to the Railway account with the email of the workspace admin, not with GitHub, and not with your personal accounts.


bjarki1312
FREEOP

5 months ago

Thank you @Brody for the quick reply! I’ll check this and try logging in with the correct email. Appreciate the help.


brody
EMPLOYEE

5 months ago

No problem!


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