Lost all credits & Metal usage stats
kustomq
HOBBYOP

10 months ago

Hey, for some reason I lost all my usage credits, I had ~10$ left, when I go to check the billing its all says 0$ and I can't even view previous months billing. I got a message that all deployments are paused because my trial ended but that was false, everything still worked. I bought a new Hobby subscription plan just in case but this is wrong.

Solved

4 Replies

kustomq
HOBBYOP

10 months ago

4ac562d4-fa74-4bdd-923e-cd76d0f1ff38


kustomq
HOBBYOP

10 months ago

All previous billing & usage stats are now gone as well


uxuz
MODERATOR

10 months ago

!t


uxuz
MODERATOR

10 months ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response uxuz 11 months ago


chandrika
EMPLOYEE

10 months ago

Hey Daniel, sorry you lost your credits — have refunded the invoice for your new hobby plan and added a credit balance in our payment provider for $5. Please let us know if that doesn't kick in with your next bill and we'll sort you out.


Status changed to Awaiting User Response Railway 11 months ago


Railway
BOT

10 months ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 10 months ago


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