a year ago
Hey, for some reason I lost all my usage credits, I had ~10$ left, when I go to check the billing its all says 0$ and I can't even view previous months billing. I got a message that all deployments are paused because my trial ended but that was false, everything still worked. I bought a new Hobby subscription plan just in case but this is wrong.
4 Replies
a year ago
!t
a year ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response uxuz • 12 months ago
a year ago
Hey Daniel, sorry you lost your credits — have refunded the invoice for your new hobby plan and added a credit balance in our payment provider for $5. Please let us know if that doesn't kick in with your next bill and we'll sort you out.
Status changed to Awaiting User Response Railway • 12 months ago
a year ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 12 months ago