Lost my authenticator, help me to disable 2FA
vijay431
HOBBYOP

3 years ago

I have lost my authenticator code and even backup codes. so help me to disable the 2FA from my account

5 Replies

milo
MODERATOR

3 years ago

We can’t help you here, please email support (when you are logging in it should prompt you)

vijay431
HOBBYOP

3 years ago

what's the support email?

milo
MODERATOR

3 years ago

Try logging in in incognito and when it asks for 2fa there is a contact us button

vijay431
HOBBYOP

3 years ago

I dropped a mail to support@railway.app, in which I didn't recieve any reply

vijay431
HOBBYOP

3 years ago

Yea that is fine. No problem at all.
When can I expect a resolution for this?

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