10 months ago
Hello, I was on the trial plan and decided to upgrade to the Hobby plan. I still had credits from the trial plan so my active project was using the credits from the trial. I started having latency issues (due to metal routing) that were solved for a bit but then I started having the issues again and was told it was due to cloudflare proxying. I prefer to use cloudflare for my API so I requested a refund. I lost the trial credits and the dashboard now says that I owe $0.04 (I instantly deleted all my active services after the refund).
I still had around $2 in credits left now they are gone.
I am not asking for the credits back but I do want my account to not be in the negative since I plan to give railway another try in the future.
6 Replies
10 months ago
!t
10 months ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response uxuz • 10 months ago
10 months ago
Your account isn't in the negative from our internal findings. The good news is that you can move to the Free Plan. This wouldn't affect your ability to continue using Railway in the future.
Status changed to Awaiting User Response Railway • 10 months ago
10 months ago
Why is the dashboard saying
Est Credits Required: $ 0.04
I dont have any projects or anything running.
Should I just ignore that?
Status changed to Awaiting Railway Response Railway • 10 months ago
10 months ago
Moving to the free plan made it update
Now it says Estimated bill: $ 0.00
You can close the ticket, Thank you!
10 months ago
!s
Status changed to Solved brody • 10 months ago