16 days ago
Hello Railway Trust & Safety Team,
I am requesting a manual review of my workspace restriction.
My workspace was flagged for "Suspicious activity detected," but I believe this was a false positive.
I created this Railway account to purchase and manage the domain corrent.live. I did not deploy applications, run services, send bulk emails, or perform any activity that I believe violates Railway's Terms of Service.
The restriction was applied shortly after purchasing the domain, and I have been unable to manage my domain since then.
I respectfully request a human review of my workspace. If there is any specific reason the account was flagged, I would appreciate knowing what triggered it so I can resolve the issue and comply with Railway's policies.
I am happy to verify ownership of both the account and the domain using the registered email address or any verification method you require.
Thank you for your time and consideration.
2 Replies
16 days ago
We're not able to go into the specifics of why a workspace restriction was applied. This support thread is not the channel where the restriction is reviewed, and nothing written here reaches a reviewer. To have the restriction considered, you can file an appeal from Workspace Settings -> Standing at https://railway.com/workspace/restrictions, where each active restriction has its own appeal form. The decision will be delivered by email on that appeal's thread.
Status changed to Awaiting User Response Railway • 16 days ago
16 days ago
Hello Railway Team,
I'm requesting a human review because my workspace appears to have been restricted immediately after I purchased the domain corrent.live.
The restriction reason is "Suspicious activity detected."
This workspace was created to purchase and manage the domain. I did not deploy any services, send emails, or run applications before the restriction was applied.
I'm not asking for an exception to your policies. I'm only asking for a human review because I believe this may have been an automated false positive.
If there is a specific policy issue associated with my account, I'd appreciate any guidance on how to resolve it. I'm happy to verify ownership of the account and the domain using the registered email address.
Thank you for your time.
Status changed to Awaiting Railway Response Railway • 16 days ago
Status changed to Closed brody • 16 days ago