MERCH
fndevve
FREEOP

5 months ago

HEY, is there someone who can pass a message to the merch team? I tried emailing hello@shop.railway.app but messages can't be delivered. I ordered wrong metal logo t-shirt, I wanted to order white one, I ordered a second black one :/ Order ID is 1212

Solved

17 Replies

dev
MODERATOR

5 months ago

!t

dev
MODERATOR

5 months ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response dev • 5 months ago

fndevve
FREEOP

5 months ago

thanks

dev
MODERATOR

5 months ago

No problem 🙂

fndevve
FREEOP

5 months ago

I really love my black t-shirt, and I wanted a white one

fndevve
FREEOP

5 months ago

I hope I don't end up like Rick Owens who owns 20 pairs of a single black t-shirt 😉

dev
MODERATOR

5 months ago

makes sense, I hope the team is able to overwrite the order for you 😅

sarahkb125
EMPLOYEE

5 months ago

Hi there, I can't edit the product on the order, but I can cancel it so you can place a new order for the white one. Does that work?

Best,

The Railway Team

Status changed to Awaiting User Response Railway • 5 months ago

adam
MODERATOR

5 months ago

@FND ^^

fndevve
FREEOP

5 months ago

Sure

fndevve
FREEOP

5 months ago

that wokrs @Adam

brody
EMPLOYEE

5 months ago

Refunded, you can place a new order.

fndevve
FREEOP

5 months ago

I actually see it was updated

fndevve
FREEOP

5 months ago

to a white one

fndevve
FREEOP

5 months ago

1430956585730969600

dev
MODERATOR

5 months ago

(FND's screenshot in Discord supported format)

1430956756397326300

brody
EMPLOYEE

5 months ago

Yeah tried that but it was denied, so i ended up refunding instead.

brody
EMPLOYEE

5 months ago

!s

Status changed to Solved brody • 5 months ago

Loading...