19 days ago
HEY, is there someone who can pass a message to the merch team? I tried emailing hello@shop.railway.app but messages can't be delivered. I ordered wrong metal logo t-shirt, I wanted to order white one, I ordered a second black one :/ Order ID is 1212
1 Replies
19 days ago
!t
19 days ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response dev • 19 days ago
19 days ago
No problem 🙂
I hope I don't end up like Rick Owens who owns 20 pairs of a single black t-shirt 😉
19 days ago
makes sense, I hope the team is able to overwrite the order for you 😅
19 days ago
Hi there, I can't edit the product on the order, but I can cancel it so you can place a new order for the white one. Does that work?
Best,
The Railway Team
Status changed to Awaiting User Response Railway • 19 days ago
19 days ago
@FND ^^
18 days ago
Refunded, you can place a new order.
18 days ago
(FND's screenshot in Discord supported format)
18 days ago
Yeah tried that but it was denied, so i ended up refunding instead.
18 days ago
!s
Status changed to Solved brody • 18 days ago