a month ago
Please i made a payment for my expired account of about $5 it was successful but my hobby account subscription is still not activated,please kindly look into it. my email is kkibetkkoir@gmail.com username is kkibe and Receipt #2673-7665
8 Replies
a month ago
Your most recent $5 payment attempt on April 18 shows as canceled on our end, and the corresponding invoice was voided, so no payment was actually collected. Your workspace subscription is currently inactive. If you see a pending charge on your bank statement, it should be released automatically. To reactivate your Hobby plan, please resubscribe from your billing settings.
Status changed to Awaiting User Response Railway • about 1 month ago
Railway
Your most recent $5 payment attempt on April 18 shows as canceled on our end, and the corresponding invoice was voided, so no payment was actually collected. Your workspace subscription is currently inactive. If you see a pending charge on your bank statement, it should be released automatically. To reactivate your Hobby plan, please resubscribe from [your billing settings](https://railway.com/account/billing).
a month ago
but my card was charged and i have the proof
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
Yep, Railway costs money, nothing out of the ordinary there!
To continue using Railway, you'll need to upgrade to a paid plan again through your workspace's plans page: https://railway.com/workspace/plans
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
I upgraded my plan and payment went through but my plan was not automatically set to upgraded after payment. Please find attched files for reference. Please I need help ASAP
Attachments
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
You paid an old outstanding invoice, but since it remained unpaid for an extended period, your Railway account was cancelled.
To continue using Railway, you'll need to upgrade to a paid plan again.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
so I have to pay again?
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
That $5 paid off your old outstanding invoice, so you'll need to subscribe again from your workspace billing settings to reactivate your plan.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
It's quite painful to pay for something you did not use! Don't you think. I thought I'll get help! I'm dissaponted with your services
Status changed to Awaiting Railway Response Railway • about 1 month ago
Status changed to Solved brody • about 1 month ago