Monthly Plan Subscription
kkibe
FREEOP

a month ago

Please i made a payment for my expired account of about $5 it was successful but my hobby account subscription is still not activated,please kindly look into it. my email is kkibetkkoir@gmail.com username is kkibe and Receipt #2673-7665

Solved

8 Replies

Railway
BOT

a month ago

Your most recent $5 payment attempt on April 18 shows as canceled on our end, and the corresponding invoice was voided, so no payment was actually collected. Your workspace subscription is currently inactive. If you see a pending charge on your bank statement, it should be released automatically. To reactivate your Hobby plan, please resubscribe from your billing settings.


Status changed to Awaiting User Response Railway about 1 month ago


Railway

Your most recent $5 payment attempt on April 18 shows as canceled on our end, and the corresponding invoice was voided, so no payment was actually collected. Your workspace subscription is currently inactive. If you see a pending charge on your bank statement, it should be released automatically. To reactivate your Hobby plan, please resubscribe from [your billing settings](https://railway.com/account/billing).

kkibe
FREEOP

a month ago

but my card was charged and i have the proof


Status changed to Awaiting Railway Response Railway about 1 month ago


a month ago

Yep, Railway costs money, nothing out of the ordinary there!

To continue using Railway, you'll need to upgrade to a paid plan again through your workspace's plans page: https://railway.com/workspace/plans


Status changed to Awaiting User Response Railway about 1 month ago


kkibe
FREEOP

a month ago

I upgraded my plan and payment went through but my plan was not automatically set to upgraded after payment. Please find attched files for reference. Please I need help ASAP


Status changed to Awaiting Railway Response Railway about 1 month ago


a month ago

You paid an old outstanding invoice, but since it remained unpaid for an extended period, your Railway account was cancelled.

To continue using Railway, you'll need to upgrade to a paid plan again.


Status changed to Awaiting User Response Railway about 1 month ago


kkibe
FREEOP

a month ago

so I have to pay again?


Status changed to Awaiting Railway Response Railway about 1 month ago


a month ago

That $5 paid off your old outstanding invoice, so you'll need to subscribe again from your workspace billing settings to reactivate your plan.


Status changed to Awaiting User Response Railway about 1 month ago


kkibe
FREEOP

a month ago

It's quite painful to pay for something you did not use! Don't you think. I thought I'll get help! I'm dissaponted with your services


Status changed to Awaiting Railway Response Railway about 1 month ago


Status changed to Solved brody about 1 month ago


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