You have previously emailed us about this, so can I ask what you have done since to put yourself back into this state?

ello,

Thank you for your reply.

In my previous case, I experienced a similar issue and contacted support. At that time, the problem was resolved on your side, and I was simply advised to log in again — which worked.

However, this time the situation is different. I am now completely unable to access my account at all. The same error persists, and retrying login does not resolve it.

The affected account is associated with the email: cn4tzwpqvg@privaterelay.appleid.com.

This issue is critical for me because I have active working projects in this account that my clients are currently paying for. At the moment, I have no access to them, which is directly impacting my work.

I would really appreciate it if you could prioritize this issue and help resolve it as soon as possible.

Please let me know if you need any additional information or verification from my side.

Thank you for your understanding and support.

Best regards,

Maksym Kovalenko

Please let us know what you have done since then to put yourself back into this state.

Hello,

Thank you for your response.

To be honest, I’m not aware of any specific actions that could have caused this issue.

The only thing I did recently was connecting protection (claudflire) to one of my projects. Other than that, I didn’t change any account settings, login methods, or credentials.

I was simply working in the account, and I got logged out unexpectedly. After that, I was no longer able to log back in — the same error keeps appearing.

Please let me know if you need any additional details from my side.

Best regards,

Maksym Kovalenko

I’m experiencing an issue with multiple GitHub accounts and email conflicts.

My main account appears to be registered with the email:

cn4tzwpqvg@privaterelay.appleid.com (Apple private relay).

However, I also have another GitHub account associated with:

papaplatit77@gmail.com

It seems that my projects are connected to one account, while authentication or services are using the other. Because of this, I’m receiving the error:

“Multiple GitHub accounts with email cn4tzwpqvg@privaterelay.appleid.com detected.”

I would like to:

• clarify which account is currently linked to my projects
• merge or properly link these accounts if possible
• resolve the email conflict so I can use a single account consistently

Could you please help me understand how to fix this?

Thank you.

Hello Railway Support Team,

I am writing to report an urgent issue with accessing my account. For the past 24 hours, I have been unable to log in, and this is seriously impacting my work.

I currently have active, production-level projects running on your platform, and users are waiting for further development and updates. This situation is becoming critical.

Please note that I am a paying subscriber, and I rely on your service for ongoing development. I kindly ask you to assist me as soon as possible in restoring access to my account or investigating the issue.

I would greatly appreciate your urgent help, as I need to regain access immediately to continue my work.

Thank you in advance for your prompt response.

We've identified and resolved the issue. Both of your GitHub accounts (cn4tzwpqvg-ops and papaplatit77) were sharing the same Apple Private Relay email, which caused a conflict in our login system. We've corrected the account records on our end. Please try logging in again now and let us know if you run into any further issues.

Hi, thanks for the update.

I just tried logging into my Railway account via GitHub (cn4tzwpqvg-ops), and I’m still encountering the same error.

( Error authenticating with GitHub Multiple GH accounts with email cn4tzwpqvg@privaterelay.appleid.com detected )

Please note that this is the account (cn4tzwpqvg-ops) where I have an active paid subscription and my projects, so it’s important for me to regain access as soon as possible.

Could you please take another look at this?

Thanks in advance

The fix didn't fully take effect - we can see the error is still occurring on our end. We're taking another look now and will follow up once it's resolved.

Thanks for the update.

I appreciate you taking another look. Please let me know as soon as it’s resolved, as I currently can’t access my paid account (cn4tzwpqvg-ops) and the projects there.

If you need any additional information from my side to help debug the issue, feel free to ask.

Thanks again.

Should be fixed.