Your JAIB-WHATSAPP-CRM-BACKEND service is currently running with a successful deployment, and logs show it actively processing webhook requests. We were experiencing a platform-wide issue with deployments getting stuck during the build phase, which likely affected your rebuild attempts. That issue is being addressed and new deployments should now go through normally.

i want support

Hey — apologies for the noise here. We're currently in the middle of a major Railway service disruption affecting deployments, builds, dashboard, networking, and observability across multiple regions.

The previous reply on this thread was generated by our automated assistant, which did not yet know about the ongoing incident — so any reassurance it offered about the state of your workloads may have been wrong.

Our infrastructure team is actively working on recovery. Please follow status.railway.com for live updates. A human will follow up here once things have stabilized.

when everything will return?

My app has been down for 5 hours now! When will this be fixed!

Thanks for reaching out. We sincerely apologize for the service disruption.

We're seeing recovery in our API, builds, and deployments. If your service is having an issue, please try to give it a redeploy. We'll publish a public postmortem covering what happened when we're fully recovered.

For all customers, we’ll publish a detailed postmortem outlining what happened and the steps we’re taking to prevent similar incidents in the future. For Enterprise customers, service credits are covered under our SLA and will be reviewed as part of our post-incident process.

I redeployed the backend and my app is now up :) Phew!

Glad to hear you're back up and running!

Don't hesitate to reach out if you see any other issues.