My databases are gone after pausing subscription and restarting?
can
HOBBYOP

4 months ago

Hi, I usually pause my subscription and renew it when I need to showcase past works.

I was wondering, if I can get access to them? I keep getting the error:

This service requires a volume to be mounted at /var/lib/postgresql/data. Please attach a volume to the service and try again.

I tried rolling back to the last working point but it's still failing and giving the same error.

Solved

7 Replies

brody
EMPLOYEE

4 months ago

Hello,

Railway has a data retention policy for unsubscribed users. Unfortunately, since you left your account in an unpaid state for an extended period of time, your data has been removed. There is no way to recover this data unless you took an offsite backup.

To get your database back online without the previous data, you will have to follow the instructions in the logs - Please attach a volume to the service and try again.

can
HOBBYOP

4 months ago

@brody what's the actual span for "extended period of time"?

bucuriapamantului
HOBBY

4 months ago

i made a project. i was off for 2 months. im back now to finish the project and i cant find anything. pls help ! i paid the money and i saw a monthly bill and i thought if i pay it was ok. only in September i didnt pay. on 18 august was my last invoice for 30$. how can i recover my work?

bucuriapamantului

i made a project. i was off for 2 months. im back now to finish the project and i cant find anything. pls help ! i paid the money and i saw a monthly bill and i thought if i pay it was ok. only in September i didnt pay. on 18 august was my last invoice for 30$. how can i recover my work?

brody
EMPLOYEE

4 months ago

Please open your own thread.

can

@brody what's the actual span for "extended period of time"?

brody
EMPLOYEE

4 months ago

60 days.

brody

Hello,Railway has a data retention policy for unsubscribed users. Unfortunately, since you left your account in an unpaid state for an extended period of time, your data has been removed. There is no way to recover this data unless you took an offsite backup.To get your database back online without the previous data, you will have to follow the instructions in the logs - Please attach a volume to the service and try again.

praneet30debnath
PRO

3 months ago

So how to do this?

praneet30debnath

So how to do this?

brody
EMPLOYEE

3 months ago

Please open your own thread.

Status changed to Solved brody • 3 months ago

Loading...