My Domain
joaolotte
HOBBYOP

a month ago

<#1433597076775764050>

My domain is registered to an account that I've lost access to. I need you to remove it from that account so I can add it to the new one.

Solved

1 Replies

joaolotte
HOBBYOP

a month ago


passos
MODERATOR

a month ago

Hey, going to check with the team about that, do you've ways of creating A records on that domain for ownership verification?


joaolotte
HOBBYOP

a month ago

yes yes


joaolotte
HOBBYOP

a month ago

It is hosted on Hostinger


passos
MODERATOR

a month ago

Did you really lose access to that account? Regaining access to it seems like the best approach.


joaolotte
HOBBYOP

a month ago

I prefer to transfer to another account


passos
MODERATOR

a month ago

You can still do that by regaining access to it and removing the domain from there


joaolotte
HOBBYOP

a month ago

Okay, that could work too, but I don't remember the email address for the account


passos
MODERATOR

a month ago

Maybe the team can get you the email address for that account (or at least part of the email). Would that be enough?


passos
MODERATOR

a month ago

Just want to proceed with the most secure way of doing it.


joaolotte
HOBBYOP

a month ago

yesyes


joaolotte
HOBBYOP

a month ago

It could be the email


joaolotte
HOBBYOP

a month ago

wait


joaolotte
HOBBYOP

a month ago

where u from @ThallesComH


passos
MODERATOR

a month ago

!t

tl;dr user wants to know the email address of the account that owns a domain, domain ownership verification is possible


passos
MODERATOR

a month ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response passos about 1 month ago


passos
MODERATOR

a month ago

My country?


joaolotte
HOBBYOP

a month ago

yes


joaolotte
HOBBYOP

a month ago

ata


joaolotte
HOBBYOP

a month ago

eu também;-;


joaolotte
HOBBYOP

a month ago

lutando aqui para usar o google tradutor


passos
MODERATOR

a month ago

good to know kkkk! but let's keep the thread in english


joaolotte
HOBBYOP

a month ago

alrr


joaolotte
HOBBYOP

a month ago

How long will this take?


passos
MODERATOR

a month ago

I would say that this will be solved on Monday, but it highly depends on the team's schedule.


joaolotte
HOBBYOP

a month ago

oh


joaolotte
HOBBYOP

a month ago

ok


brody
EMPLOYEE

a month ago

Hello,

We can remove the domain for you, but we need to verify the ownership first.

Please add a _railway.verify TXT record for the domain with the value 77aee788

Once done, please let us know and then we will verify, after verification we will remove the domain for you.

Best,
The Railway Team


Status changed to Awaiting User Response Railway about 1 month ago


joaolotte
HOBBYOP

a month ago

ok


joaolotte
HOBBYOP

a month ago


joaolotte
HOBBYOP

a month ago

?


brody
EMPLOYEE

a month ago

Removed.

Please note that the response time for Hobby users would be 7 days.


joaolotte
HOBBYOP

a month ago

Ok


brody
EMPLOYEE

a month ago

!s


Status changed to Solved brody about 1 month ago


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