a month ago
Here are a few things that are not working for me:
- Out of 3 projects I created, only one is showing up on the Dashboard in the Workspace where they were created
- In the workspace where they are created, I cannot access the workspace settings or see my plan
8 Replies
a month ago
Further information:
I have two workspaces:
- Free
- Hobby
I can see that I can upgrade for example in the Free workspace. However, everything in the hobby workspace is not accessible. I cannot see any of the workspace settings there.
a month ago
Your Hobby workspace subscription is currently in an inactive state, which is why projects and settings aren't accessible there. You still have $5.00 in trial credit on that workspace. To restore full access, visit your workspace billing page and complete the subscription activation. Once the subscription is active, your projects and settings should be visible again.
Status changed to Awaiting User Response Railway • about 2 months ago
Railway
Your Hobby workspace subscription is currently in an inactive state, which is why projects and settings aren't accessible there. You still have $5.00 in trial credit on that workspace. To restore full access, visit [your workspace billing page](https://railway.com/account/billing) and complete the subscription activation. Once the subscription is active, your projects and settings should be visible again.
a month ago
I am not able to access my workspace billing page as well even though I am the admin
Status changed to Awaiting Railway Response Railway • about 2 months ago
a month ago
Your Hobby workspace is still on an expired trial with no active subscription, which is why settings and projects are inaccessible. To restore access, try going directly to the plans page to complete your Hobby subscription. If that page is also inaccessible from that workspace, please let us know and we can look into it further.
Status changed to Awaiting User Response Railway • about 2 months ago
Railway
Your Hobby workspace is still on an expired trial with no active subscription, which is why settings and projects are inaccessible. To restore access, try going directly to [the plans page](https://railway.com/workspace/plans) to complete your Hobby subscription. If that page is also inaccessible from that workspace, please let us know and we can look into it further.
a month ago
When I go there, it says that my Hobby plan is active and there are no other CTA button there for me to get into the billings. Additionally, I have verified that my card was charged for the plan so I am wondering why did it go into inactive state
Status changed to Awaiting Railway Response Railway • about 2 months ago
a month ago
It's been more than a day since my communication with my MySQL database became really slow, my dashboard is taking over 15 seconds to respond... there haven't been any changes that would justify this new delay
Status changed to Awaiting Railway Response Railway • about 2 months ago
Status changed to Awaiting User Response Railway • about 2 months ago
plexo
When I go there, it says that my Hobby plan is active and there are no other CTA button there for me to get into the billings. Additionally, I have verified that my card was charged for the plan so I am wondering why did it go into inactive state
a month ago
Can I please get some help on this matter ?
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
Good news, your projects are safe and still running. It looks like they're in a second Railway account you own, not the one you're signed into here. That's also why things look contradictory: this account is on an expired trial, while your card was charged on the other one. Sign in with your other email and everything will be right where you left it.
Railway Team
Status changed to Awaiting User Response Railway • about 1 month ago
Status changed to Solved noahd • about 1 month ago