a month ago
Hi to all,
I was able use my dashboard with no problems couple of hours ago but then suddenly, I can not open my project in the UI. It gets stuck with no errors showing up. I can not press anything, it just crashes. Tried to open it on another browser, no success. Have you experienced this before? If so how should I proceed?
This is just a UI thing as my project is online, I can reach my website. I've added a screenshot, please take a look into it.
Thanks in advance!
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7 Replies
a month ago
I still face the same issue as I can not view my project for the last 5 days. Could you please help me?
Status changed to Awaiting User Response Railway • 24 days ago
24 days ago
Unfortunately yes, I had to delete my project since I wasn't able to access it. Created a new one instead. I believe the problem was that I had grouped the services multiple times which somehow crashed the UI. Right now I'm continuing with my new one with no problems but it was an unpleasant experience to be frank.
Status changed to Awaiting Railway Response Railway • 24 days ago
alicanaca
Unfortunately yes, I had to delete my project since I wasn't able to access it. Created a new one instead. I believe the problem was that I had grouped the services multiple times which somehow crashed the UI. Right now I'm continuing with my new one with no problems but it was an unpleasant experience to be frank.
24 days ago
Hmm that's interesting. Apologies about that, I'll try to get a reproduction and a fix it. Thank you for the report!
Going to consider this resolved but feel free to open a new thread if you need further assistance 
Status changed to Awaiting User Response Railway • 24 days ago
Status changed to Solved ray-chen • 24 days ago
21 days ago
Hello!
We're acknowledging your issue and attaching a ticket to this thread.
We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.
Please reply to this thread if you have any questions!
3 days ago
✅ The ticket Canvas loading issue has been marked as completed.
3 days ago
🛠️ The ticket Canvas loading issue has been marked as triage.