My projects are missing after Railway issues
Anonymous
FREEOP

a month ago

After Railway crash I did login again but my project is missing, all is empty

thanks

Awaiting Railway Response

7 Replies

Railway
BOT

a month ago

We can see your workspace exists but currently has no services or projects in it. This is very likely related to the major service disruption we experienced. Services are being automatically recovered, and some workloads may still need a redeploy. If your projects do not reappear shortly, please let us know and we can investigate further.


Status changed to Awaiting User Response Railway about 1 month ago


Anonymous
FREEOP

a month ago

unfortunately still missing


Status changed to Awaiting Railway Response Railway about 1 month ago


Railway

We can see your workspace exists but currently has no services or projects in it. This is very likely related to the [major service disruption](https://status.railway.com/incident/I23M92U0) we experienced. Services are being automatically recovered, and some workloads may still need a redeploy. If your projects do not reappear shortly, please let us know and we can investigate further.

arturob1995
FREE

a month ago

Hello, my projects are also missing and i was on the pro plan and now my account says im on the free plan. Please review it


chandrika
EMPLOYEE

a month ago

Since services from the disruption have largely been recovered at this point, it's possible you may have logged in with a different method than you originally used (e.g. Google instead of GitHub, or vice versa), which would create a new, empty account. Could you double-check that you're logging in with the same provider you used when you first created your projects? You can verify your linked accounts at railway.com/account.

@arturob1995 We can only investigate the thread author's account here. Please open your own support thread at railway.com/help so we can look into your specific workspace and billing state.


Status changed to Awaiting User Response Railway about 1 month ago


chandrika

Since services from the [disruption](https://status.railway.com/incident/I23M92U0) have largely been recovered at this point, it's possible you may have logged in with a different method than you originally used (e.g. Google instead of GitHub, or vice versa), which would create a new, empty account. Could you double-check that you're logging in with the same provider you used when you first created your projects? You can verify your linked accounts at [railway.com/account](https://railway.com/account). @arturob1995 We can only investigate the thread author's account here. Please open your own support thread at [railway.com/help](https://railway.com/help) so we can look into your specific workspace and billing state.

Anonymous
FREEOP

a month ago

I created my account with an email dev@xbrain.it then connected github that uses a different one but it wasn't the main address using to signup to Railway.

So what should I do now?


Status changed to Awaiting Railway Response Railway about 1 month ago


Anonymous
FREEOP

a month ago

any update?


Anonymous
FREEOP

a month ago

no answer????


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