my proyect does not appear
ces-port
FREEOP

2 months ago

Solved

0 Replies

ces-port
FREEOP

2 months ago

I can run n8n apparently normally but it doesn't appear in the project repository.


brody
EMPLOYEE

2 months ago

Perhaps you have logged into the wrong Railway account?


ces-port
FREEOP

2 months ago

no, my account and the rest like hithub are right, And they have been charged me twice for two times for the 1.1 months I have been on the starter plan, the trial is not true for me.I am thinking to leave, it is not serious and also the kind of slow and and ineffective atemption


ces-port
FREEOP

2 months ago

I want a refund if there is no quick and effective solution.


ces-port
FREEOP

2 months ago

you guys haven't answered yet, but i must also say that i have checked that the two payments to railway have been charged, however they still don't appear in the billing history as it is empty, the first was on september 1st and the second on october 2nd, so there is no trial, but the account is still visible with 5 days for the remaining service or upgrade above in red, and i know the account is correct because the integrations I made with hithub, discord and google since I created them are still maintained and appear.


brody
EMPLOYEE

2 months ago

Please provide your most recent invoice Id


brody
EMPLOYEE

2 months ago

Nvm, I found your correct account. You have indeed logged into the incorrect railway account.


ces-port
FREEOP

2 months ago

Railway hasn't emailed me either of the two invoices, so I don't have any invoice. The first email I received from Railway is dated the 13th, as you can see in the screenshot. The online receipt doesn't show any recipient details, just Railway's name. I'd have to call my bank to find out, but you should be able to identify me from the screenshot where it confirms the origin of the Railway email and my destination email. Then, you should be able to check it.

1425911058492690400


brody
EMPLOYEE

2 months ago

You are logging into the incorrect Railway account and incorrect email account to view the emails from Railway.

Would you like me to provide the correct email address here?


ces-port
FREEOP

2 months ago

Okay, I can check if you tell me, but are you sure about what you're saying? Did you find the project there?


brody
EMPLOYEE

2 months ago

Yeah I saw your N8N deployment you mentioned, I'll send the email address here when I'm back at the laptop.


ces-port
FREEOP

2 months ago

and then why do the integrations appear is the email account I gave you if it is incorrect?


brody
EMPLOYEE

2 months ago

You linked them.


ces-port
FREEOP

2 months ago

If Railway started charging my account on September 1st and I applied for the 90-day trial, I should have signed up in July, which is not possible. In any case, tell me your solution or a few words from the email you say is correct and I will investigate.


brody
EMPLOYEE

2 months ago

We have not changed your account, as mentioned, you are currently logged into the wrong Railway account.

You are currently logged in with web***@gmail.com but you want to be logged in with c***r.a***t@gmail.com


brody
EMPLOYEE

2 months ago

Note: we do not offer a 90 day trial, it would be a 30 day trial.


ces-port
FREEOP

2 months ago

I checked, it seems you were right and I apologize, I also found the invoices, another thing is that I am worried that you have written my emails here since this is public and I asked you to put only a few words that make it up


brody
EMPLOYEE

2 months ago

I have modified the emails.

Could I inquire as to where the confusion came from with being logged into the wrong Railway account?


ces-port
FREEOP

2 months ago

ok, I have these emails for similar things, so I can't migrate everything without problems to my other email account, w…@gmail.com?This would be more convenient for me.


brody
EMPLOYEE

2 months ago

I'm sorry but migration is not something we could help with.


ces-port
FREEOP

2 months ago

I'll give you an opinion and you can give me yours, is it possible that it happened because when I logged in once it was through GitHub, with my only account there associated with the email w..@gmail.com and not the other email?


brody
EMPLOYEE

2 months ago

Yes that's possible, that would be two different Railway accounts.


ces-port
FREEOP

2 months ago

ok, thank you so much


brody
EMPLOYEE

2 months ago

No problem!


brody
EMPLOYEE

2 months ago

!s


Status changed to Solved brody about 2 months ago


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