a year ago
I'm experiencing a critical data loss issue with my MySQL service that requires immediate attention.
Issue Summary: My MySQL database was completely reinitialized without my authorization on June 18, 2025, at 23:02:15 UTC, resulting in total data loss.
Project Details: - Project Name: HL Distribution - Service: MySQL - Database Name: sistema_distribucion - Environment: production
Timeline: - Before June 18: Database was working normally with all my tables and data - June 18, 2025 at 23:02:15 UTC: MySQL service underwent complete reinitialization - Current status: Database exists but is completely empty (only default 'railway' database with no tables) Evidence: The logs show a complete MySQL initialization process:
1 Replies
a year ago
Heya,
The service you attached does not have a volume, which is required to persist data across deploys.
You deleted the volume originally attached to your database about 3 months ago
All data written to your database since then was unsaved.
Unfortunately, we're not able to help with this as it results from bad configuration, and not a platform issue.
Best,
Nicolas
Attachments
Status changed to Awaiting User Response Railway • 11 months ago
9 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 10 months ago