My subscription is free
alpguimaraes
HOBBYOP

a year ago

Good evening, I want to understand, because I made a payment of 10 dollars on March 5, 2025 and during this period I didn't even use Railway, but I already have no credit and my account is free, I don't even know what this amount was spent on. Another thing too. I've tried several times to delete the projects, but I can't.

Closed

6 Replies

a year ago

It looks like the $10 was for a previous invoice


Status changed to Awaiting User Response Railway 11 months ago


alpguimaraes
HOBBYOP

a year ago

I don't understand, because when the month ends, and the advance payment is not made, you immediately cut the plan, as you did now, so how can it be from a previous month, if we have to pay in advance to use it?

Status changed to Solved alpguimaraes 11 months ago


david

It looks like the $10 was for a previous invoice

alpguimaraes
HOBBYOP

a year ago

I don't understand, because when the month ends, and the advance payment is not made, you immediately cut the plan, as you did now, so how can it be from a previous month, if we have to pay in advance to use it?

Status changed to Awaiting Railway Response Railway 11 months ago


alpguimaraes
HOBBYOP

a year ago

I waiting!!


david

It looks like the $10 was for a previous invoice

alpguimaraes
HOBBYOP

a year ago

I would like you to help me, I went to pay the future and they didn't accept my card because it's not a credit card (I don't have a credit card), what I don't understand is that the invoice from March 5th in the amount of 10 dollars was not paid with the same card that I'm trying to pay now.

Attachments


a year ago

Hello,

Previously you bought credits, but we no longer support signing up for a credit based plan, you will now need to use a card that supports subscriptions, if you do not have such a card then we are unable to assist.

Best,
Brody


Status changed to Awaiting User Response Railway 11 months ago


Status changed to Closed brody 11 months ago


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