My typebot flows stopped working...
wenceslaubh
HOBBYOP

2 years ago

Did the server stop?
Who can help me?

28 Replies

brody
EMPLOYEE

2 years ago

What typebot template did you deploy?


wenceslaubh
HOBBYOP

2 years ago

I don't know, I'm new to this, but it was working fine for 4 days.
Now the night has stopped working….


brody
EMPLOYEE

2 years ago

Does your project have a Console service in it?


wenceslaubh
HOBBYOP

2 years ago

I don't know, I signed up for the basic plan to test, which costs $5
This error happens after running for a long time… > stream timeout
Where do I look if I have a console?


brody
EMPLOYEE

2 years ago

Please answer the question.


wenceslaubh
HOBBYOP

2 years ago

I'm from Brazil, I have a little difficulty with English, I'm sorry.


brody
EMPLOYEE

2 years ago

No worries, let me know when you have the answer.


wenceslaubh
HOBBYOP

2 years ago

i dont Know… -> Does your project have a Console service in it?


brody
EMPLOYEE

2 years ago

Please check.


wenceslaubh
HOBBYOP

2 years ago

Where?


brody
EMPLOYEE

2 years ago

Open your Railway project up and look for a Console service.


wenceslaubh
HOBBYOP

2 years ago

I don't know how to do this, where do I click?


brody
EMPLOYEE

2 years ago

This involves basic use of the platform, let me know when you have an answer.


wenceslaubh
HOBBYOP

2 years ago

I understand.
But I started using it 4 days ago, I'm still learning.


brody
EMPLOYEE

2 years ago

No worries, let me know when you have an answer.


wenceslaubh
HOBBYOP

2 years ago

See the attached print, is that it?

Attachments


brody
EMPLOYEE

2 years ago

And you deployed typebot 4 days ago?


wenceslaubh
HOBBYOP

2 years ago

Yes


wenceslaubh
HOBBYOP

2 years ago

This link, not working…

https://chat.ws365ia.com.br/gas


brody
EMPLOYEE

2 years ago

I'm sorry to have to tell you this, but you deployed the wrong typebot template, you deployed a duplicate template, we would not be able to provide support for it.

Please deploy the correct typebot template -

https://railway.app/template/typebot


wenceslaubh
HOBBYOP

2 years ago

do you have to delete the current one and redo everything again?


brody
EMPLOYEE

2 years ago

I'm the creator of the original Typebot template, Im sorry but I would not be able to provide support for a template that has stolen my hard work, yes you would need to deploy the correct template if you would like support from me, thank you for understanding.


wenceslaubh
HOBBYOP

2 years ago

But on the internet I saw information that it is open source, that's why I'm using it.


brody
EMPLOYEE

2 years ago

You may not understand the meaning of a template or what a duplicate is, stuff I will not get into here, but the fact of the matter remains, I can not support a template that has duplicated my work, if you would like support you may deploy my template that I linked above.


wenceslaubh
HOBBYOP

2 years ago

OK thank you.
I didn't do it with the intention of weakening you.
I'm just a layman trying to make it work.


brody
EMPLOYEE

2 years ago

I understand, this was not your fault what so ever, in my opinion Railway should have never shown you the wrong template, if Railway would have own shown you the correct template this thread likely wouldn't exist, or I would have at least been able to help you.


wenceslaubh
HOBBYOP

2 years ago

Ok, I'm going to delete my account and stay here in Brazil, it will be easier to get support.
All the good luck in the world to you


brody
EMPLOYEE

2 years ago

You too.


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