My website is down (but everything in the logs/deployment looks fine)
adamsilver
HOBBYOP

3 months ago

This is the app:

https://simple.up.railway.app

You will see that I haven't deployed a new version in a while and everything looks okay.

But when you go to the URL you see:

===

Not Found

The train has not arrived at the station.

Please check your network settings to confirm that your domain has provisioned.

If you are a visitor, please let the owner know you're stuck at the station.

Request ID:

GuBRqZA_TjqjAf2y0-QtfA

Go to Railway

===

Please help or let me know if I need to provide more information.

Solved

12 Replies

Status changed to Awaiting Railway Response Railway 3 months ago


adamsilver
HOBBYOP

3 months ago

I restarted the container and it seemed to work temporarily but now it’s intermittent and mostly not working.

Mostly you get the error screen, or you get a half loaded page without styles or if you are lucky the real thing properly loads.


kokholm
PRO

3 months ago

I have the same happen for one of my sites/services.

It is extremely simple - and have not deployed it for weeks.

https://railway.com/project/5f4f2e4e-5c18-4737-8334-87a38e9cabc0/service/f463526e-0471-4c8f-a468-cacdda80777f?environmentId=3d9bdbf8-d17c-4348-993c-e3a21acd98be


kokholm

I have the same happen for one of my sites/services. It is extremely simple - and have not deployed it for weeks. <https://railway.com/project/5f4f2e4e-5c18-4737-8334-87a38e9cabc0/service/f463526e-0471-4c8f-a468-cacdda80777f?environmentId=3d9bdbf8-d17c-4348-993c-e3a21acd98be>

adamsilver
HOBBYOP

3 months ago

As you have a pro account you should be able to get official support - perhaps you can tell me what they say? Many thanks


kokholm
PRO

3 months ago

Startet around 05:30 CET.

Attachments


adamsilver

As you have a pro account you should be able to get official support - perhaps you can tell me what they say? Many thanks

kokholm
PRO

3 months ago

Yeah. I can make a ticket myself and hope that is bumped up


kokholm

Yeah. I can make a ticket myself and hope that is bumped up

adamsilver
HOBBYOP

3 months ago

Thank you appreciate it - perhaps you can point them to this thread too!



sam-a
EMPLOYEE

3 months ago

This was related to a known issue with our proxy during a period of elevated traffic. Your service and domain configurations were fine the whole time. A container restart can re-establish routing if you're still seeing the error. Let us know if it persists.


Status changed to Awaiting User Response Railway 3 months ago


sam-a

This was related to a known issue with our proxy during a period of elevated traffic. Your service and domain configurations were fine the whole time. A container restart can re-establish routing if you're still seeing the error. Let us know if it persists.

adamsilver
HOBBYOP

3 months ago

Everything is still down today. any ideas?


Status changed to Awaiting Railway Response Railway 3 months ago


3 months ago

You need to enable private networking in your service settings.


Status changed to Awaiting User Response Railway 3 months ago


brody

You need to enable private networking in your service settings.

adamsilver
HOBBYOP

3 months ago

I have done that and redeployed (just in case) and it seems to be working (thank you!) but are you able to explain to me why I needed to do that given I have never had to do that before?


Status changed to Awaiting Railway Response Railway 3 months ago


sam-a
EMPLOYEE

2 months ago

A recent platform change now requires private networking to be enabled on all services. Older services that predated this weren't automatically migrated, which is why your domain stopped resolving.


Status changed to Awaiting User Response Railway 2 months ago


Status changed to Solved brody 2 months ago


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