20 days ago
Yesterday, I purchased the Railway Pro plan, created my workspace named 'Fasitlac', and deployed a project containing my backend, database, and frontend. Today, I woke up and I can't see my Pro plan, my workspace, or my project anymore. I still have the confirmation email for the purchase as well as the Pro plan welcome email. The project itself is still running and online, but I have completely lost access to it on the Railway dashboard. Please help.
2 Replies
20 days ago
Your current account has one workspace on the Hobby plan with no active subscription, no billing history, and no services. This usually means the Pro plan purchase and project deployment happened while you were logged in with a different authentication method (e.g., Google instead of GitHub, or vice versa), which creates a separate Railway account. Try logging out and signing back in with the other method you may have used - your Pro workspace and project should appear there.
Status changed to Awaiting User Response Railway • 20 days ago
Status changed to Solved fasitlac-lab • 20 days ago
Railway
Your current account has one workspace on the Hobby plan with no active subscription, no billing history, and no services. This usually means the Pro plan purchase and project deployment happened while you were logged in with a different authentication method (e.g., Google instead of GitHub, or vice versa), which creates a separate Railway account. Try logging out and signing back in with the other method you may have used - your Pro workspace and project should appear there.
20 days ago
TYSM
Status changed to Awaiting Railway Response Railway • 20 days ago
Status changed to Solved Railway • 20 days ago