Your workspace has been restricted, and unfortunately we aren't able to share the specific details behind why a restriction is applied. There is no action on your side that will lift this restriction, and we're not able to provide access to the workspace or its data while it is in place.

How is that helping?

We understand this is frustrating, and we're sorry we can't be more specific. The restriction on your workspace was applied as a policy decision, and we're not able to share the details behind it or provide a path to have it lifted from your side.

I want help from an actual person, please.

We hear you, and we appreciate your patience. The position on this workspace restriction is the same whether it comes from our automated system or from a person on the team: the restriction was applied as a policy decision, we're unable to share the specifics behind it, and there is no action available to have it lifted.

I understand. But I am not hearing any solution or action plan from you. Am I supposed to just accept that I don't get what I paid for?

Why am I still talking to a BOT hours later?

We understand this is frustrating, and we're sorry we can't offer more here. If you'd like to stop future charges, you can cancel your subscription from your workspace billing page.

Stop answering me and tell me how I can contact a real person.

This thread is your direct line to our support team. We know the repeated responses have been frustrating, and we're sorry the answer isn't what you're looking for. The position on the restriction hasn't changed, but if you'd like to stop future charges you can cancel from your workspace billing page.

It clearly is said to open a thread here if I believe the restriction to be a mistake. And yet, you're saying there is nothing you can do? No procedure in place? I do need a definitive answer.

Hi Victorio,

First, we're sorry for the repeated back-and-forth here. You asked for a real answer and a person, and you should have had a clearer one sooner.

You've reached the right place, and this thread is where that's raised. We've looked into it, and the restriction on your workspace stands. We aren't able to share the specifics behind it, and there isn't an action on your side that will lift it. We know that isn't the answer you were hoping for, and we're sorry we can't offer a different one.

I just need to know whether there is someone looking into it. Or whether it's definitive. You keep talking of stand and the fact that I cannot do anything about it.

This thread is that process, and the outcome is that the restriction stands. We know that is not the answer you were hoping for, and we are sorry we cannot offer a different one. If you would like to stop future charges, you can cancel your subscription from your workspace billing page.