20 days ago
Hi Railway team,
My workspace has been restricted and I'd like to request it be unrestricted.
What happened: My service was experiencing a crash loop caused by a disk full error. The Pyrogram session file unexpectedly grew to ~424MB on my 434MB persistent volume, which caused the container to restart repeatedly and fail to start.
What I've fixed: I've already resolved the root cause — session files are now stored in /tmp (ephemeral), downloads go to /tmp as well, and only the database (~2MB) remains on the persistent volume. The crash loop will not happen again.
Could you please unrestrict my workspace so the service can resume?
Thank you.
3 Replies
20 days ago
We appreciate you reaching out about this. Unfortunately, we're unable to share the specific reason a workspace is restricted, and for paid-plan workspaces (Hobby and Pro), the restriction cannot be reversed. Your next step would be to cancel the plan and offboard from the workspace through your billing settings. You're welcome to create a new workspace afterward if you'd like to continue using Railway.
Status changed to Awaiting User Response Railway • 20 days ago
Railway
We appreciate you reaching out about this. Unfortunately, we're unable to share the specific reason a workspace is restricted, and for paid-plan workspaces (Hobby and Pro), the restriction cannot be reversed. Your next step would be to cancel the plan and offboard from the workspace through your [billing settings](https://railway.com/account/billing). You're welcome to create a new workspace afterward if you'd like to continue using Railway.
20 days ago
but i am free plan ?!
Status changed to Awaiting Railway Response Railway • 20 days ago
20 days ago
Your workspace is currently on a Hobby trial, not yet a fully paid plan. You can resolve the restriction by completing the upgrade to a paid plan (adding a payment method and subscribing) at railway.com/workspace/plans, which will automatically lift the restriction.
Status changed to Awaiting User Response Railway • 20 days ago
13 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 13 days ago