2 months ago
Hi Railway team,
My workspace has been restricted and I'd like to request it be unrestricted.
What happened: My service was experiencing a crash loop caused by a disk full error. The Pyrogram session file unexpectedly grew to ~424MB on my 434MB persistent volume, which caused the container to restart repeatedly and fail to start.
What I've fixed: I've already resolved the root cause — session files are now stored in /tmp (ephemeral), downloads go to /tmp as well, and only the database (~2MB) remains on the persistent volume. The crash loop will not happen again.
Could you please unrestrict my workspace so the service can resume?
Thank you.
7 Replies
2 months ago
We're not able to share the specific reason a workspace is restricted, and unfortunately the restriction itself can't be reversed on a case-by-case basis. However, since your workspace is on the free/trial tier, upgrading to a paid plan (Hobby or Pro) will automatically lift the restriction. You can do that at railway.com/workspace/plans.
Status changed to Awaiting User Response Railway • 2 months ago
Railway
We're not able to share the specific reason a workspace is restricted, and unfortunately the restriction itself can't be reversed on a case-by-case basis. However, since your workspace is on the free/trial tier, upgrading to a paid plan (Hobby or Pro) will automatically lift the restriction. You can do that at [railway.com/workspace/plans](https://railway.com/workspace/plans).
2 months ago
I just want to unlock it
Status changed to Awaiting Railway Response Railway • 2 months ago
2 months ago
The only way to lift the restriction on a free/trial workspace is to upgrade to a paid plan (Hobby at $5/month or Pro at $20/month), which automatically removes it. You can upgrade at railway.com/workspace/plans.
Status changed to Awaiting User Response Railway • 2 months ago
Railway
The only way to lift the restriction on a free/trial workspace is to upgrade to a paid plan (Hobby at $5/month or Pro at $20/month), which automatically removes it. You can upgrade at [railway.com/workspace/plans](https://railway.com/workspace/plans).
2 months ago
why that only way .... so they said me go to central station ?! they must tall me upgrad dirct not said that !!!
Status changed to Awaiting Railway Response Railway • 2 months ago
2 months ago
We understand the frustration with that messaging. For free/trial workspaces, upgrading to a paid plan (Hobby at $5/month or Pro at $20/month) is the only way to lift the restriction, and it happens automatically once you upgrade at railway.com/workspace/plans.
Status changed to Awaiting User Response Railway • 2 months ago
Railway
We understand the frustration with that messaging. For free/trial workspaces, upgrading to a paid plan (Hobby at $5/month or Pro at $20/month) is the only way to lift the restriction, and it happens automatically once you upgrade at [railway.com/workspace/plans](https://railway.com/workspace/plans).
2 months ago
There’s no way for me to reach a real person, I think you’re an AI!
Status changed to Awaiting Railway Response Railway • 2 months ago
2 months ago
Your thread is reviewed by real people on our team. The answer is the same regardless: the restriction on a free/trial workspace is lifted automatically when you upgrade to a paid plan at railway.com/workspace/plans.
Status changed to Awaiting User Response Railway • 2 months ago
2 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 2 months ago