8 days ago
Hello,
Having the Free plan, my workspace has been restricted with the message "Your workspace has been restricted. You cannot create new resources."
I moved to the Hobby plan (paid euros), and I still have that restriction.
The restriction started right after I added a Web Terminal service (Debian 13 Web Terminal) . I have since removed the terminal service, but the restriction is still active.
Could you unlock my account so I can continue my deployment?
Thank you
2 Replies
Status changed to Awaiting Railway Response Railway • 8 days ago
3 days ago
I have the same problem, please help !!
3 days ago
The restriction was applied while your workspace was on the Free plan, and upgrading to Hobby afterward does not remove it once it has already been set on a paid workspace. The restriction is final and cannot be lifted. Your path forward is to cancel the subscription on this workspace and create a new workspace where you can subscribe to the Hobby plan and redeploy your services. You can manage this from your workspace billing settings.
To the other user who replied here with the same issue - please open your own support thread so we can look into your specific account.
Status changed to Awaiting User Response Railway • 3 days ago
Status changed to Solved ray-chen • 3 days ago