10 months ago
Please help me recover my workspace.
The project name was called VADAI AI
5 Replies
10 months ago
Hello,
Our logs show that the workspace containing that project was deleted by a user-initiated action.
Unfortunately, we cannot restore destructive actions when they are user initiated.
Best,
Brody
Status changed to Awaiting User Response Railway • 10 months ago
brody
Hello,Our logs show that the workspace containing that project was deleted by a user-initiated action.Unfortunately, we cannot restore destructive actions when they are user initiated.Best,Brody
10 months ago
Hello Brody,
Thank you for your response.
We understand that the deletion of the workspace was user-initiated and cannot be restored. However, we would like to know what happens with the subscription we’ve already paid for. Does it transfer to a new workspace, or is there any way to recover or make use of the remaining balance?
Looking forward to your clarification.
Status changed to Awaiting Railway Response Railway • 10 months ago
10 months ago
Can you give me the Invoice # for the deleted workspace? I'll issue a refund for it.
You should be able to find that in your email
Status changed to Awaiting User Response Railway • 10 months ago
ray-chen
Can you give me the Invoice # for the deleted workspace? I'll issue a refund for it.You should be able to find that in your email
10 months ago
Receipt number 2545-7418
Invoice number OLBG3XWC-0001
Status changed to Awaiting Railway Response Railway • 10 months ago
10 months ago
Hey there, I've gone ahead and refunded that invoice for you 
It can take up to 5-10 business days to arrive back to your original method of payment.
Status changed to Awaiting User Response Railway • 10 months ago
7 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 7 months ago