9 months ago
Please help me recover my workspace.
The project name was called VADAI AI
5 Replies
9 months ago
Hello,
Our logs show that the workspace containing that project was deleted by a user-initiated action.
Unfortunately, we cannot restore destructive actions when they are user initiated.
Best,
Brody
Status changed to Awaiting User Response Railway • 9 months ago
brody
Hello,Our logs show that the workspace containing that project was deleted by a user-initiated action.Unfortunately, we cannot restore destructive actions when they are user initiated.Best,Brody
9 months ago
Hello Brody,
Thank you for your response.
We understand that the deletion of the workspace was user-initiated and cannot be restored. However, we would like to know what happens with the subscription we’ve already paid for. Does it transfer to a new workspace, or is there any way to recover or make use of the remaining balance?
Looking forward to your clarification.
Status changed to Awaiting Railway Response Railway • 9 months ago
9 months ago
Can you give me the Invoice # for the deleted workspace? I'll issue a refund for it.
You should be able to find that in your email
Status changed to Awaiting User Response Railway • 9 months ago
ray-chen
Can you give me the Invoice # for the deleted workspace? I'll issue a refund for it.You should be able to find that in your email
9 months ago
Receipt number 2545-7418
Invoice number OLBG3XWC-0001
Status changed to Awaiting Railway Response Railway • 9 months ago
9 months ago
Hey there, I've gone ahead and refunded that invoice for you 
It can take up to 5-10 business days to arrive back to your original method of payment.
Status changed to Awaiting User Response Railway • 9 months ago
6 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 6 months ago