We aren't able to share the specifics behind a workspace restriction. For workspaces on a paid plan, the restriction cannot be reversed. Your remaining step is to cancel your subscription from your workspace billing page.

But is there any fix ?? Should i get my data back??

what is the solution?

We understand this is frustrating. Unfortunately, for workspaces on a paid plan, the restriction is permanent and we're not able to lift it or provide access to extract data from the workspace. The next step is to cancel your subscription from your workspace billing page.

so what if i remove my smtp code and redeploy?

dose this solve the issue

No, removing the SMTP code and redeploying would not resolve this. The restriction blocks all deployments, so no changes can be made to the workspace. The only remaining step is to cancel your subscription from your workspace billing page.

then what will hapeen to my data which in my db ? i want all

We're not able to provide access to extract data from a restricted workspace, including database contents. We recommend cancelling your subscription from your workspace billing page to stop further charges.

please give me some real person support for all these i want my data just

?

I faced same issue on just creating account.

Hi all,

Throwaway email services aren't allowed on Railway. Unfortunately we have reviewed your account and will not be lifting the restriction.

Best,

Railway Support