Having looked into this, the issue appears to be in your application code or configuration rather than the Railway platform itself, which puts it outside what Railway support can resolve directly.

This is exactly the kind of problem the Railway community is good at, so we'd like to open your thread as a community bounty. Railway pays a bounty to the community member who solves it, and threads like this usually get picked up quickly.

Opening it makes this entire thread public, including everything already posted. Nothing becomes public until you decide. Use the buttons below.

• Open to the community - Before you click, take a moment to edit or remove anything you'd rather not share. The thread becomes publicly visible right away.
• Keep it private and close the thread - Nothing becomes public. The thread closes, since this isn't something Railway support can take further.

NO your help agent told me I need railway support to do this for me

This still looks like an application-level problem, so Railway support can't take it further, but the community can. The buttons below are still live: open the thread up as a public bounty after editing out anything sensitive, or keep it private and close it.

I tried just now, but the system won't let me open support threads at the moment. You'll need to open it yourself.

Go to station.railway.com and create a new support thread under Questions. Include:

Project ID: 1643f4a1-9452-4e2b-857b-997f5ca0638c

Database: Postgres (production)

Request: Restore latest backup to a scratch/testing environment for testing

It should take Railway's support team a few hours to respond and handle the restore. THIS IS WHAT YOUR AGENT TOLD ME

This still looks like an application-level problem, so Railway support can't take it further, but the community can. The buttons below are still live: open the thread up as a public bounty after editing out anything sensitive, or keep it private and close it.

Stop blocking me and give this to your support team. Your own help agent told me I need to raise it with the support team

Apologies, but this is not something we can help with.

This still looks like an application-level problem, so Railway support can't take it further, but the community can. The buttons below are still live: open the thread up as a public bounty after editing out anything sensitive, or keep it private and close it.

So how do i do it. your own AI agent told me to contact you

This still looks like an application-level problem, so Railway support can't take it further, but the community can. The buttons below are still live: open the thread up as a public bounty after editing out anything sensitive, or keep it private and close it.

I need a response from an employee

This still looks like an application-level problem, so Railway support can't take it further, but the community can. The buttons below are still live: open the thread up as a public bounty after editing out anything sensitive, or keep it private and close it.

Hey, you will have to pg_dump your current DB, create a new DB on a new env and pg_restore it, that's the most straightforward way of doing it.